Last updated: 26 October 2026
This is a translation. If it differs from the Turkish text, the Turkish text prevails.
These terms apply to digital subscription packages sold by FİKO AI LABS TEKNOLOJİ LİMİTED ŞİRKETİ ("Fiko") through https://fiko.net (https://fiko.io) and https://app.fiko.net.
Fiko is a software service provided over the internet, not a physical product. Nothing is shipped.
As soon as your payment is approved, the package you bought is activated in your Fiko account and the service counts as delivered electronically. Purchase details are also sent to the email address on your account.
If your package is not active within 24 hours of a successful payment, email support@fiko.net; we will fix it within 3 business days or refund the payment.
Under Article 15(ğ) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
Because Fiko packages are performed instantly when the payment is approved, the buyer is informed of this and asked to confirm it at checkout. Purchased packages therefore carry no right of withdrawal.
Packages are bought for the chosen period (for example monthly or yearly). Payments in Turkish lira through iyzico are one-off and do not renew automatically.
If you have an automatically renewing subscription, you can cancel it at any time from the Billing section of your account or by emailing our support team. You will not be charged for the next period, and you can keep using the service until the end of the period you have paid for.
Unused time or unused credits (tokens) are not partially refunded.
The amount paid is refunded if:
Send your refund request with your order details to support@fiko.net. Approved refunds are made within 14 days to the credit or debit card used for the payment, through iyzico.
How long the refund takes to appear on your card depends on your bank.