How Can We Help You?
Our support team is here to ensure you get the most out of fiko. Find answers, get help, and connect with our experts.
Fast Response
Average response time under 2 hours during business hours.
Expert Team
Our AI specialists are ready to help with any technical question.
Secure & Private
Your data is protected with enterprise-grade security standards.
Get in Touch
Choose the support channel that works best for you.
Frequently Asked Questions
Quick answers to common questions.
What is fiko?
fiko is an AI-powered omnichannel platform that helps businesses manage sales, support, and marketing conversations across Instagram, Telegram, WhatsApp, and more — all from one dashboard.
How do I get started?
Simply sign up for a free 14-day trial at app.fiko.net. Connect your social media accounts and fiko's AI will start helping you manage conversations immediately.
Is my data secure?
Absolutely. We use TLS 1.3 encryption in transit, AES-256 at rest, and follow SOC 2 Type II, ISO 27001, and GDPR compliance standards.
Can I switch from AI to human support?
Yes. fiko's Human Support Mode lets you seamlessly take over any conversation from the AI whenever you need a personal touch.
What platforms does fiko support?
fiko integrates with Instagram, Facebook Messenger, Telegram, WhatsApp, email, and more. All messages are unified in a single inbox.
How do I cancel my subscription?
You can cancel anytime from the Billing page in your dashboard. Your access continues until the end of your current billing period.
Company Details
FIKO AI LABS LTD
Company number 16502068
Office Address
71-75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ
