Use Case
WooCommerce Product Chatbot
Your WooCommerce catalog flows into Fiko's AI. Customers ask product questions on any channel — Instagram, WhatsApp, Telegram — and get accurate, live answers.
This uses
Integrations involved in this pattern
Setup
How to set up WooCommerce Product Chatbot
1
Install Fiko WordPress plugin
Activate the plugin and connect to your Fiko account.
2
Enable WooCommerce product sync
Plugin settings → WooCommerce → Enable product sync. Initial sync takes 5-30 minutes depending on catalog size.
3
Connect your messaging channels
Connect Instagram, WhatsApp, or both. AI is now armed with your product catalog.
4
Test with product questions
Message 'is the blue t-shirt available?' or 'how much is product X?'. AI answers using live WooCommerce data.
5
(Optional) Abandoned cart workflows
Create a workflow: trigger on cart_abandoned event → send WhatsApp template offering 10% off → recover the sale.
Related features
Fiko features that use this integration
AI Knowledge Base (RAG)
Add FAQs, products, website pages, and PDF/DOCX documents. The AI retrieves relevant context before answering.
Read feature →AI Chatbot with RAG Knowledge Base
Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.
Read feature →Marketing Automation & Campaigns
Send WhatsApp templates, run A/B tests, segment audiences, and track opens, clicks, and conversions.
Read feature →FAQ
Questions about WooCommerce Product Chatbot
Yes. Stock status syncs from WooCommerce. If a product goes out of stock, the AI says so when asked.
Currently the AI guides customers to the product page where they complete the purchase. Direct order placement via chat is on the roadmap.
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