Integration
Fiko + WhatsApp
Official WhatsApp Cloud API integration. Templates, interactive messages, media, booking flows, and AI replies — all compliant with Meta policies.
Capabilities
What you can do with WhatsApp
- Send and receive WhatsApp messages via Cloud API
- Template messages (marketing, utility, authentication)
- Interactive buttons, lists, and carousels
- Media: images, video, documents, audio, stickers
- 24-hour conversation window management
- Read receipts and delivery status
- Multi-language template support
- Voice and image AI handling
Before you start
Prerequisites
- •Meta Business account
- •Phone number not currently used on personal WhatsApp
- •Business registration documents for verification
Setup
How to set up WhatsApp
1
Sign in to Meta Business
Open business.facebook.com and sign in. Create a Business account if you don't have one.
2
Add a WhatsApp Business Account
WhatsApp Manager → Get started. Add your business name, country, and category.
3
Add and verify a phone number
Add a phone number. Verify via SMS or voice call. The number cannot be used on personal WhatsApp.
4
Complete business verification (recommended)
Upload registration and address documents. Approval takes 1-3 business days. Without it, you're limited to 1,000 conversations/day.
5
Connect via Fiko
Fiko dashboard → Channels → WhatsApp → Connect. Embedded signup handles the rest.
6
Create your first template
Templates → New. Submit for Meta review (24-48 hours typical approval time).
Related features
Fiko features that use this integration
Omnichannel Unified Inbox
Manage Instagram DMs, WhatsApp, Telegram, and Website Chat messages from one inbox.
Read feature →Marketing Automation & Campaigns
Send WhatsApp templates, run A/B tests, segment audiences, and track opens, clicks, and conversions.
Read feature →In-Chat Appointment Booking
Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.
Read feature →AI Chatbot with RAG Knowledge Base
Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.
Read feature →FAQ
Questions about WhatsApp
After a customer messages your business, you have 24 hours to send any free-form reply. After 24 hours, you can only send pre-approved templates. Fiko handles this transparently — picking the right delivery method based on context.
User-initiated conversations: free for the first 1,000/month. Business-initiated (template) messages: per-message cost based on category and country. Fiko's $15/month covers the platform; WhatsApp charges separately.
Yes. Delete the number from the Business App first, then add it to Cloud API in Meta Business. You cannot use both at the same time.