Feature

One inbox for every channel, one profile per customer

Stop switching between Instagram, WhatsApp, and Telegram tabs. Every message lands in one place. The same customer messaging on different channels is recognized as one person.

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Channels supported

Connect every channel your customers use

Instagram

DMs, story replies, and comment-to-DM. Business and Creator accounts.

Official WhatsApp Cloud API. Templates, interactive buttons, media.

Bot API integration. Groups and private chats.

Website Chat

Embeddable widget on any site. WordPress plugin available.

Cross-channel identity

Same customer, one unified profile

Auto-link by identifiers

When a workflow collects phone or email, Fiko links the customer profile across channels automatically.

Manual merge

See two profiles that are clearly the same person? Merge them with one click. Conversation history combines.

Team workflow

Built for teams, scales with you

Assign to team members

Route conversations to the right person. Tag-based auto-assignment in workflows.

Status + roles

Operator, manager, owner roles. Conversation statuses: active, support, marketing, closed.

Full history search

Search every message across all channels and all time. Filter by date, customer, channel, tag.

Power-user features

What you won't find in basic inboxes

Quick filters

Filter by unread, AI handling, assigned to me, tag, channel — instantly.

Bulk actions

Tag, close, or assign multiple conversations at once.

FAQ

Common questions about the inbox

Multichannel: messages from each channel sit in separate inboxes — the same customer messaging you on Instagram and WhatsApp looks like two different people. Omnichannel: all channels share one inbox AND the same customer is recognized across channels with shared history.

Instagram (DMs and comments), WhatsApp (Cloud API), Telegram (Bot API), and Website Chat (embeddable widget). All four feed into the same unified inbox.

Two ways: automatic (when the customer shares the same phone or email, or when a workflow collects identifiers and matches them), or manual (you can merge two customer profiles into one). Once linked, the unified profile shows all conversations from all channels.

Yes. Each conversation can be assigned to a specific team member. Other team members see who's responding and can take over if needed. Status indicators show typing in real-time.

Active (AI or team handling), Support Active (escalated to human support), Marketing Active (part of a campaign), Closed (resolved). Custom labels and tags add more granularity.

Yes. Full-text search across all conversations, all channels, all time. Filter by date, customer, channel, status, tag, or assignee.

Yes. Fiko has native iOS and Android apps so your team can respond from anywhere. Push notifications keep response times fast.

Consolidate your messaging today

Connect Instagram, WhatsApp, Telegram, and Website Chat in under 15 minutes.

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