Use Case

Fiko for Medical Clinics

Receptionists overwhelmed with calls? Patients ask the same 10 questions daily. Fiko answers in real time, books appointments, and routes complex cases to your team.

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The problems we solve

Common challenges for medical clinics

Receptionists overloaded with appointment calls
Patient questions repeat across phone, WhatsApp, Instagram
Hard to manage doctor schedules and availability
Patient data scattered across channels

How Fiko fixes it

The automation playbook

AI answers common patient questions (hours, services, insurance)
Patients book directly in chat across all channels
Each doctor has their own resource with custom availability
Unified patient profile across Instagram, WhatsApp, phone

Real scenario

How Dr. Yılmaz's clinic cut call volume by 60%

A typical day in the life — what Fiko handles automatically.

Patient inquiry

'Do you accept SGK insurance for cardiology?' WhatsApp message.

AI answers from knowledge base

Fiko has the SGK policy in its knowledge: 'Yes, we accept SGK for cardiology consultations. First visit $25 co-pay. Want to book?'

Doctor + date selection

Customer picks Dr. Yılmaz. Available cardiology appointments shown. Customer picks Thursday 10am.

Custom fields collected

Fiko asks for full name and SGK number (validated automatically). Stored to patient profile.

Receptionist starts the day calmer

Instead of 50 calls, receptionist handles 15 complex cases. AI took care of the rest.

Features you'll use most

The Fiko features that matter for medical clinics

In-Chat Appointment Booking

Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.

AI Chatbot with RAG Knowledge Base

Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.

Omnichannel Unified Inbox

Manage Instagram DMs, WhatsApp, Telegram, and Website Chat messages from one inbox.

Mini CRM with Custom Fields

Store customer data with custom fields (text, number, date, file, email). Collect data automatically via workflows.

Pricing

What does Fiko cost for medical clinic?

Free Trial

14 days, 50,000 AI tokens. Enough to fully test with real customers before committing.

Monthly: $15/mo

1,400,000 AI tokens monthly. Handles 200-500 active monthly customers easily.

Yearly: $150/yr

17M tokens — ~2 months free vs monthly. Best for established businesses.

FAQ

Questions from medical clinics

Fiko follows GDPR best practices and has security measures appropriate for general healthcare communications. For HIPAA-regulated workflows (US), please contact us for specific compliance documentation. Many clinics use Fiko for non-PHI communications (scheduling, general FAQs) safely.

Yes. Each doctor is a bookable resource with their own weekly availability, consultation types, and durations. Patients can pick a doctor or let Fiko match by specialty.

Workflows detect emergency keywords (e.g., 'chest pain', 'emergency') and immediately route to a human or display emergency contact info. Non-emergency bookings flow normally.

Yes. Reminders can include pre-appointment text (e.g., 'Don't eat for 12 hours before your blood test'). Different reminders per service type.

Custom fields per patient: name, ID, SGK/insurance number, medical notes, allergies, last visit. All encrypted at rest. You control retention and deletion per GDPR.

Yes. Multiple operators can be assigned. Conversations route automatically (round-robin or tag-based). Each operator sees their own queue.

Custom integrations available for popular EHR systems via webhooks. Contact us with your specific system for a feasibility check.

Yes. Patient sends 'cancel CONF-CODE' to cancel, or 'reschedule CONF-CODE' to start the rebooking flow. No human intervention needed for routine changes.

Try Fiko for your medical clinic — free for 14 days

No credit card. Real AI tokens. See actual results in your first week.

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