Integration
Fiko + Telegram
Connect a Telegram bot for DM automation. Especially important if you serve markets in Türkiye, MENA, or Eastern Europe where Telegram is dominant.
Capabilities
What you can do with Telegram
- DM automation via Telegram Bot API
- Group message handling
- Inline keyboards and callback buttons
- Media support: photos, videos, files, voice
- Rich text formatting (Markdown and HTML)
- Multilingual auto-detection
- No 24-hour window limitation (unlike WhatsApp)
- Popular in Türkiye, MENA, Eastern Europe
Before you start
Prerequisites
- •A Telegram account (any personal account can create bots)
- •Access to @BotFather on Telegram
Setup
How to set up Telegram
1
Create a bot via @BotFather
Open Telegram, message @BotFather. Send /newbot. Pick a name and a username ending in 'bot'. You'll receive a unique token.
2
Copy the token
The token looks like '123456:ABC-DEF...'. Treat it like a password — don't share publicly.
3
Connect in Fiko
Fiko → Channels → Telegram → Connect. Paste the token. Fiko handles webhook registration automatically.
4
Customize your bot profile
Back in @BotFather, set the bot's description, about text, and profile picture. These appear when users discover the bot.
5
Share your bot's link
The bot is now reachable at t.me/yourbotname. Share in your bio, website, business cards.
Related features
Fiko features that use this integration
Omnichannel Unified Inbox
Manage Instagram DMs, WhatsApp, Telegram, and Website Chat messages from one inbox.
Read feature →AI Chatbot with RAG Knowledge Base
Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.
Read feature →Visual Workflow Automation
Build no-code automation workflows with triggers, conditions, actions, and waiting nodes — all visually.
Read feature →In-Chat Appointment Booking
Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.
Read feature →FAQ
Questions about Telegram
Telegram has heavy adoption in Türkiye, the Gulf states, Iran, Russia, and Eastern Europe — often more popular than WhatsApp for younger demographics. If you serve these markets, Telegram is essential.
No. Telegram allows free-form messages anytime. You can re-engage customers without templates or restrictions, as long as they haven't blocked your bot.
Yes. Bots can be added to groups by admins. You configure whether the bot replies to all messages, only to mentions, or only to specific commands.