Visual workflows for Instagram, WhatsApp & Telegram

No. Fiko's workflow builder is fully visual — you drag and connect nodes. Each node has a clear purpose (trigger, condition, action, waiting) and forms inside each node configure the behavior. The AI workflow generator can also build complete workflows from a plain-language description.

When (trigger): defines when the workflow starts — receive_message, add_tag, new_customer, scheduled, instagram_comment, booking_confirmed. Condition: branches the flow based on logic (AI check, message contains, profile field). Action: does something — send message, add tag, transfer to human, start booking, delay. Waiting: asks the customer a question, validates the answer, stores it as a custom field.

You describe what you want in natural language ('When a new customer follows me on Instagram, send a welcome DM and tag them as new lead'), and Fiko generates a complete, valid workflow graph. You can review, edit, and import it as a draft.

Yes. The workflow simulator dry-runs a workflow: every action becomes a simulation event instead of going to real channels. Waiting nodes pause and let you feed input. Session-based with TTL so you can iterate quickly.

Yes. Workflows can be exported as JSON. Import JSON files from templates, other accounts, or community-shared flows. We also provide industry-specific template libraries (beauty, real estate, restaurants).

There's no hard limit. Most businesses run 5–20 active workflows: welcome flows, booking flows, follow-ups, retargeting, abandoned cart, etc. Each workflow has its own trigger so they don't conflict.

Yes. An action node can trigger the booking flow. Combined with a condition (e.g., 'AI detects booking intent'), this lets you start booking automatically without manual handoff.

Zapier connects external apps with simple trigger-action pairs. Fiko workflows run inside customer conversations with deep messaging-specific features: AI conditions, customer tagging, channel-specific actions, in-chat data collection, booking flows. They serve different purposes — you can use both.