Integration
Fiko + Website Chat
Embed the Fiko chat widget on any website — WordPress, custom HTML, or any modern framework. AI replies, lead capture, and booking included.
Capabilities
What you can do with Website Chat
- Embeddable JavaScript widget
- WordPress plugin for one-click install
- AI replies grounded in your knowledge base
- Visitor identification and lead capture
- Booking flow directly in widget
- Typing indicators and read receipts
- Mobile-responsive design
- Customizable colors, position, greeting
Before you start
Prerequisites
- •A website where you can add a script tag, or
- •A WordPress site (with the Fiko plugin)
Setup
How to set up Website Chat
1
Create a widget in Fiko
Fiko → Channels → Website Chat → New Widget. Customize name, colors, position, and greeting message.
2
Copy the embed script
Fiko generates a small JavaScript snippet. Copy it.
3
Add the script to your website
Paste before the closing </body> tag. On WordPress, use the Fiko plugin or a header/footer plugin.
4
Test the widget
Refresh your website. The chat bubble appears in the bottom corner. Open it and send a test message.
5
Configure routing
In Fiko: route website chats to AI, specific team members, or a workflow based on the page visited or visitor properties.
Related features
Fiko features that use this integration
Omnichannel Unified Inbox
Manage Instagram DMs, WhatsApp, Telegram, and Website Chat messages from one inbox.
Read feature →AI Chatbot with RAG Knowledge Base
Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.
Read feature →In-Chat Appointment Booking
Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.
Read feature →FAQ
Questions about Website Chat
Minimal impact. The widget loads asynchronously and doesn't block page rendering. Total size is under 50KB.
Yes. Colors, position (left/right), starting greeting, bot avatar, and offline hours. Advanced CSS customization is also supported.
The AI still replies. If AI is also disabled, visitors can leave a message that you'll see in the inbox when you're back.