Use Case

Fiko for Hotels

Inquiries pour in 24/7 in multiple languages. Most ask the same questions: room rates, breakfast, parking. Fiko answers instantly, books rooms, and handles concierge requests automatically.

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The problems we solve

Common challenges for hotels

  • Inquiries in multiple languages all day
  • Repeating same questions to every guest
  • Phone calls about prices and availability
How Fiko fixes it

The automation playbook

  • Multilingual AI answers in English, Turkish, Arabic
  • Room booking inside chat with date selection
  • Knowledge base for amenities, location, FAQs
Real scenario

How a boutique hotel in Antalya served guests automatically

A typical day in the life — what Fiko handles automatically.

1

Inquiry in English

'Do you have a double room for 3 nights starting June 15?' WhatsApp from UK guest.
2

Fiko checks availability + replies in English

'Yes! Double Sea View room available $120/night. 3 nights = $360. Breakfast included.'
3

Booking flow

Guest confirms. Fiko collects name, ID number, special requests. Deposit link sent.
4

Arabic inquiry handled simultaneously

Saudi guest asks in Arabic. AI auto-detects, replies in Arabic, same booking flow.
5

Concierge requests automated

Day of arrival, guest asks 'Airport transfer?' AI books transfer with partner driver.
Features you'll use most

The Fiko features that matter for hotels

In-Chat Appointment Booking

Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.

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AI Chatbot with RAG Knowledge Base

Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.

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AI Knowledge Base (RAG)

Add FAQs, products, website pages, and PDF/DOCX documents. The AI retrieves relevant context before answering.

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Pricing

What does Fiko cost for hotel?

Free Trial

14 days, 50,000 AI tokens. Enough to fully test with real customers before committing.

Monthly: $15/mo

1,400,000 AI tokens monthly. Handles 200-500 active monthly customers easily.

Yearly: $150/yr

17M tokens — ~2 months free vs monthly. Best for established businesses.

FAQ

Questions from hotels

Yes. AI detects the guest's language (English, Turkish, Arabic supported strongly) and replies in the same language. Useful for tourist destinations like Antalya, Istanbul, Dubai.
Yes. The booking flow asks check-in and check-out dates, party size, and room type. Only rooms available for the full stay are offered.
Deposit policy is configurable. Standard: 30% pre-payment via secure link before confirming. For longer stays or peak season, you can require higher deposit.
Yes. Customer sends 'cancel CONF-CODE'. Cancellation policy enforced automatically (e.g., free up to 7 days before, 50% refund 3-7 days, no refund < 3 days).
AI answers common requests (restaurant recommendations, taxi booking, attractions) from your knowledge base. Complex requests route to your staff. Service log per guest stored.
Yes. Each room type is a separate inventory (Standard, Sea View, Suite). Pricing, capacity, and availability tracked per type.
Custom integrations available for popular PMS systems via webhooks. Contact us with your specific PMS for feasibility check.
Yes. Day after checkout, automated WhatsApp message asking for feedback. Positive feedback → Google review link. Negative feedback → routed to manager for follow-up.

Try Fiko for your hotel — free for 14 days

No credit card. Real AI tokens. See actual results in your first week.

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