Feature

AI chatbot trained on your business β€” not the internet

Fiko's AI uses RAG to answer customer questions based on your FAQs, product catalog, website pages, and uploaded documents. Multilingual, with session memory and Like/Dislike learning.

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The difference

Generic AI vs RAG-grounded AI

A generic chatbot makes things up about your business. Fiko's RAG-grounded AI only uses information you've provided β€” so answers are always accurate.

Generic chatbot

Customer asks about prices β†’ AI invents numbers based on industry averages. Wrong answer, lost trust.

Fiko with RAG

Customer asks about prices β†’ AI retrieves your actual price list β†’ quotes exact prices. Accurate every time.

Knowledge sources

Train your AI from 5 source types

Add knowledge from any combination of these sources. Fiko chunks, embeds, and stores everything for fast retrieval.

FAQ pairs

Question-answer pairs. The most direct way to teach the AI.

Manual business prompt

A text describing your tone, policies, services, and rules.

Product catalog

Products and services with prices, descriptions, and details.

Website crawl

Fiko crawls your website, extracts content, and generates Q&A automatically.

Documents (PDF, DOCX, TXT)

Upload policy docs, manuals, catalogs. Fiko extracts and chunks them.

Like/Dislike feedback

Your corrections to AI replies become new training examples.

Smart behavior

More than just chat replies

Session memory

The AI remembers context within a conversation. Long chats are auto-summarized to fit token budgets.

Answerability triage

When confidence is low, the AI either asks a clarifying question or escalates to a human.

Multilingual auto-detect

Customer writes in Turkish β†’ AI replies in Turkish. Writes in English next β†’ AI switches.

Continuous learning

Like/Dislike feedback refines responses over time. The more you use it, the better it gets.

FAQ

Frequently asked questions about Fiko AI

ChatGPT uses generic knowledge from its training data. Fiko uses RAG (Retrieval-Augmented Generation) β€” it retrieves relevant information from your specific business knowledge (FAQs, products, website, documents) before answering. So when a customer asks about your prices, hours, or services, the AI uses your actual business data, not made-up information.
Fiko's AI replies in English, Turkish, Arabic, and other major languages. It auto-detects the customer's language and replies in the same one. You can also force a specific language per channel.
Yes. Fiko maintains session memory for each customer. For long conversations, the AI automatically summarizes older messages to preserve context without exceeding token limits. Returning customers are recognized and their history loaded.
Fiko uses an answerability triage system: the AI decides between (a) answering with high confidence, (b) asking one clarifying question, or (c) escalating to a human operator. You configure when each path triggers based on confidence thresholds.
Yes. Provide a 'manual business prompt' β€” a text describing your tone, brand voice, policies, and rules. The AI grounds every answer in both this prompt and your knowledge base. You can also use the Like/Dislike feedback system to refine over time.
Yes. Each AI reply has Like and Dislike buttons (visible to you, not the customer). Dislike opens a field where you provide the correct answer. The AI uses these corrections to improve future replies on similar questions.
An average reply uses 200–500 tokens (input + output). Fiko's monthly plan includes 1,400,000 tokens β€” enough for roughly 3,000–7,000 AI replies per month. The yearly plan includes 17,000,000 tokens.
Yes on Instagram and WhatsApp. Voice messages are transcribed automatically before the AI replies. Images sent by customers can be referenced in the AI's response (useful for product photos, screenshots of issues).
Yes. You can disable AI globally, per channel, per customer tag, or per conversation. Workflows can also enable/disable AI dynamically β€” for example, disable AI when the customer is in a booking flow.

Try Fiko AI with your own knowledge base

14-day free trial with 50,000 AI tokens. Set up your knowledge in under 30 minutes.

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