Use Case

Fiko for Restaurants

Phone ringing during dinner service? Customers walking in when tables are full? Fiko takes reservations, answers menu questions, and remembers your regulars — all on WhatsApp.

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The problems we solve

Common challenges for restaurants

Phone constantly ringing during service
Walk-ins arrive when tables are full
Menu questions repeat all day
No system to track regulars and preferences

How Fiko fixes it

The automation playbook

Customers book tables via WhatsApp
AI shares menu, hours, location
Party size and special requests collected in chat
VIP regulars tagged and remembered

Real scenario

How a busy Istanbul restaurant ended phone chaos

A typical day in the life — what Fiko handles automatically.

Customer messages WhatsApp

'Table for 4 tonight at 8pm?' WhatsApp message to the restaurant.

Fiko checks availability

'Sorry, 8pm is full. Available: 7:30pm or 9:15pm. Both indoor seating.' Customer picks 7:30pm.

Party size and notes

Fiko asks party size (already 4) and any special requests. 'One vegetarian guest.' Saved.

Confirmation sent

Confirmation code 'TBL-3K2'. Reminder will be sent 2 hours before.

Kitchen gets the heads-up

Workflow notifies kitchen of vegetarian guest. Server briefed before customers arrive.

Features you'll use most

The Fiko features that matter for restaurants

In-Chat Appointment Booking

Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.

AI Chatbot with RAG Knowledge Base

Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.

Fiko Page — Business Micro-Website

Get a custom URL (fiko.io/yourname) with booking, products, Google reviews, gallery, and location — all in one page.

Pricing

What does Fiko cost for restaurant?

Free Trial

14 days, 50,000 AI tokens. Enough to fully test with real customers before committing.

Monthly: $15/mo

1,400,000 AI tokens monthly. Handles 200-500 active monthly customers easily.

Yearly: $150/yr

17M tokens — ~2 months free vs monthly. Best for established businesses.

FAQ

Questions from restaurants

Yes. Each table or seating area (terrace, indoor, private room) is a resource with its own capacity. Fiko offers only tables that fit the party size and time.

Yes. Upload your menu as a knowledge source (PDF or product catalog). AI answers questions about dishes, prices, allergens, and dietary options.

Reliability tracking + optional deposit policy. For tables of 6+, you can require pre-payment or credit card hold. Reminders sent 2 hours before reduce no-show rate significantly.

Yes. Marketing automation sends WhatsApp templates to opted-in regulars. Segment by frequency, last visit, or dietary preference.

Yes. Each location is set up as a separate resource pool. Customers choose their preferred location at the start of the booking flow.

For full delivery flows, connect a delivery platform (Yemeksepeti, Getir). Fiko handles inquiries and routes to your delivery system. Native delivery isn't a core Fiko feature.

Fiko offers the closest alternative times or a waitlist signup. Customer gets notified automatically when a cancellation opens a slot.

Yes. Custom fields per customer: favorite dishes, allergies, dietary preferences, special dates (anniversaries). Servers see these before customers arrive.

Try Fiko for your restaurant — free for 14 days

No credit card. Real AI tokens. See actual results in your first week.

Start Free Trial

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