Integration
Fiko + WordPress
One WordPress plugin connects three things: content sync to AI knowledge base, chat widget on every page, and full WooCommerce integration.
Capabilities
What you can do with WordPress
- Sync pages and blog posts to AI knowledge base
- Webhook detection on content updates
- Chat widget on every page automatically
- WooCommerce product sync (if installed)
- Custom field mapping
- Multi-site support
- Settings UI inside WordPress admin
Before you start
Prerequisites
- •WordPress 5.5+ installation
- •Admin access
- •(Optional) WooCommerce for ecommerce sync
Setup
How to set up WordPress
1
Install the Fiko plugin
WordPress → Plugins → Add New → Search 'Fiko' → Install → Activate.
2
Connect to Fiko
Plugin settings → enter your Fiko API key (from Fiko → Settings → API).
3
Enable content sync
Plugin settings → Content Sync → Select which post types to sync (pages, posts, products). Initial sync runs in background.
4
Enable the chat widget
Plugin settings → Chat Widget → Enable. Pick widget position and color. The widget appears on all pages.
5
Configure update webhooks
Plugin settings → Webhooks → Enable. When you update a page, Fiko's knowledge base updates in real-time.
Related features
Fiko features that use this integration
AI Knowledge Base (RAG)
Add FAQs, products, website pages, and PDF/DOCX documents. The AI retrieves relevant context before answering.
Read feature →AI Chatbot with RAG Knowledge Base
Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.
Read feature →Omnichannel Unified Inbox
Manage Instagram DMs, WhatsApp, Telegram, and Website Chat messages from one inbox.
Read feature →FAQ
Questions about WordPress
Yes, but it's optional. Many businesses skip blog sync (blog posts can mislead the AI with outdated info). Stick to evergreen pages: about, services, pricing, FAQ.
Yes. In the plugin settings, mark pages as 'Exclude from AI sync'. Useful for admin pages, internal notes, etc.
Yes. Each site can have its own Fiko account or share one. Configuration is per-site.