Last updated: 26 October 2026
This is a translation. If it differs from the Turkish text, the Turkish text prevails.
1.1. SELLER
1.2. BUYER
The natural or legal person who signs up for Fiko and makes the purchase. The buyer's name or company name, email address and billing details are those given in the buyer's Fiko account and at checkout.
This agreement sets out the rights and obligations of the parties, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, for the sale and performance of the digital service ordered electronically by the buyer through https://fiko.net (https://fiko.io) and https://app.fiko.net, as described below.
3.1. Service: access to the Fiko software platform for the period and usage allowances (e.g. AI credits/tokens, channels and users) of the chosen package.
3.2. The package name, period and total price including taxes are shown on the payment page and in the order summary; they form part of this agreement.
3.3. Payment is taken in advance by credit or debit card through the iyzico payment system. The seller does not store card details.
4.1. The service is performed electronically by activating it in the buyer's Fiko account as soon as the payment is approved. Nothing is shipped.
4.2. Delivery details are set out in the Delivery and Returns terms.
5.1. The buyer confirms having read the preliminary information on the main features, price, payment and performance of the service, and having given the required electronic approval.
5.2. The seller must provide the service as described in the order. Planned maintenance and outages of third-party services outside the seller's control (e.g. Meta, Telegram) are not a breach of this obligation.
5.3. The buyer agrees to use the service in line with the Fiko Terms of Service and applicable law.
5.4. If the bank does not pay the seller because the buyer's card was used without authorisation, the seller may suspend the service.
6.1. Under Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
6.2. The buyer confirms knowing that the service is performed instantly when the payment is approved and that there is therefore no right of withdrawal.
6.3. Other cancellation and refund conditions are set out in the Delivery and Returns terms.
The buyer's personal data is processed in line with Turkish Personal Data Protection Law No. 6698 and the Fiko Privacy Policy.
Consumer Arbitration Committees at the buyer's or seller's place of residence have jurisdiction up to the monetary limits announced each year by the Ministry of Trade; Consumer Courts have jurisdiction above those limits.
By approving this agreement electronically on the payment page, the buyer accepts all of its terms. The agreement enters into force when the payment is approved.