Platform

Everything you need to automate customer messaging in one platform

Fiko combines an AI chatbot, no-code workflows, in-chat booking, omnichannel inbox, CRM, and marketing automation. Each feature works together — no integrations, no copy-paste.

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Core Capabilities

In-Chat Appointment Booking

Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.

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Visual Workflow Automation

Build no-code automation workflows with triggers, conditions, actions, and waiting nodes — all visually.

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Mini CRM with Custom Fields

Store customer data with custom fields (text, number, date, file, email). Collect data automatically via workflows.

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AI & Knowledge

AI Chatbot with RAG Knowledge Base

Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.

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AI Knowledge Base (RAG)

Add FAQs, products, website pages, and PDF/DOCX documents. The AI retrieves relevant context before answering.

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Channels & Inbox

Omnichannel Unified Inbox

Manage Instagram DMs, WhatsApp, Telegram, and Website Chat messages from one inbox.

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Growth & Marketing

Fiko Page — Business Micro-Website

Get a custom URL (fiko.io/yourname) with booking, products, Google reviews, gallery, and location — all in one page.

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Marketing Automation & Campaigns

Send WhatsApp templates, run A/B tests, segment audiences, and track opens, clicks, and conversions.

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