Glossary
Appointment Booking Chatbot
A chatbot that lets customers book appointments through a chat conversation without using a website or app.
Full definition
An appointment booking chatbot guides the customer through service selection, date/time choice, and confirmation — all inside a chat (WhatsApp, Instagram, Telegram, or website chat). Advanced systems like Fiko use a state machine to ensure each step is completed correctly. Key features to look for: support for resources (multiple staff/rooms), availability rules per resource, reminder automation, no-show tracking, and Google Calendar sync.
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