Guide
Getting Started with Fiko — Your First 30 Minutes
From signup to your first AI reply on Instagram — a guided tour through Fiko's essential setup.
beginner30 min7 steps
Before you start
Prerequisites
- •An Instagram Business or Creator account connected to a Facebook Page
- •A computer or phone with internet access
- •10-15 minutes of focused time
Step by step
Follow these steps in order
1
Create your Fiko account
Go to app.fiko.net and click 'Start Free Trial'. Sign up with email or Google. You'll get 14 days and 50,000 AI tokens to test everything.
2
Complete the onboarding wizard
Fiko asks a few questions: business name, industry, primary channel, language. This personalizes your dashboard and pre-suggests workflows for your industry.
3
Connect your first channel
Pick Instagram, WhatsApp, or Telegram. We recommend Instagram first if you have a Business account — it's the fastest setup. Click 'Connect', authorize via Meta, done.
4
Add your first knowledge to the AI
Go to Knowledge Base → FAQs. Add 5-10 question-answer pairs. Examples: 'What are your hours?', 'How much does X cost?', 'Do you accept SGK insurance?'
5
Write your business prompt
In Knowledge Base → Manual Prompt, write a paragraph: who you are, what you sell, your tone (friendly/professional), any important policies. The AI uses this for every reply.
6
Test with a real conversation
Send a DM to your own Instagram from another account. Watch the AI reply. If it's wrong, click 'Dislike' and provide the correct answer — the AI will learn.
7
Add a workflow trigger
Go to Workflows → New. Use the AI Generator: 'When someone says hello, reply with a welcome message and tag them as new lead.' Review the generated flow, then publish.
FAQ
Common questions
For Instagram automation, yes — your Instagram must be a Business or Creator account connected to a Facebook Page. This is a Meta requirement for all chatbot tools. Setup takes 5 minutes.
Add more FAQs and refine your business prompt. The 'Dislike' button on incorrect replies lets you provide the correct answer, which the AI learns from. Most businesses see major quality improvements within the first week of feedback.
Yes. Toggle AI off for a specific conversation, and the AI stops replying for that customer. You can also disable AI globally during high-touch hours.
Ready to put this guide into action?
Start your free Fiko trial — 14 days, 50,000 AI tokens.
Start Free Trial