Guide
How to Train Fiko AI with Your Knowledge Base
Add FAQs, products, website pages, and documents so the AI can answer customer questions accurately using your business knowledge.
beginner30 min8 steps
Before you start
Prerequisites
- •Fiko account with at least one channel connected
- •Existing FAQ list or knowledge of common customer questions
- •(Optional) Your business website URL
- •(Optional) PDF documents like policies, brochures, manuals
Step by step
Follow these steps in order
1
Open the Knowledge Base section
Fiko dashboard → Knowledge Base. You'll see five tabs: FAQs, Manual Prompt, Products, Website, Documents. Each is a different knowledge source.
2
Write your manual business prompt
Start in Manual Prompt. Write 1-2 paragraphs: who you are, what you sell, your hours, location, tone (friendly/professional), and any policies (cancellation, refund). This gives the AI a base understanding.
3
Add 10-20 FAQ pairs
FAQs → New. Add questions in the exact words customers ask: 'Do you accept SGK?', 'What time do you close?', 'How long does X take?'. Write clear, complete answers.
4
Add products and services
Products → New. For each product/service: title, price, description, category. Be specific — vague descriptions give vague AI answers.
5
(Optional) Crawl your website
Website → Add Source. Enter your website URL, set max pages (e.g., 30), and crawl depth. Fiko crawls asynchronously, cleans HTML, and generates Q&A pairs.
6
(Optional) Upload documents
Documents → Upload. Upload PDFs, DOCX, or TXT files: policies, brochures, manuals. Fiko extracts text, chunks it, and stores it as knowledge.
7
Test the AI with real questions
Send DMs to your own Instagram or WhatsApp from a personal account. Ask common questions. Watch what the AI replies. Note any wrong answers.
8
Use Dislike to refine answers
When the AI gives a wrong reply, click Dislike and provide the correct answer. The AI uses this feedback for future similar questions. Quality improves week over week.
FAQ
Common questions
10-20 covers most common questions for SMB businesses. Add more over time based on customer questions you see. The Like/Dislike feedback system helps you identify gaps.
Crawl high-value pages: services, pricing, about, contact, FAQ. Skip blog posts (often outdated, off-topic). Aim for 20-50 pages. More isn't always better — quality > quantity.
Yes. Upload documents in any major language. Embeddings work multilingually. A customer asking in Turkish can retrieve relevant English content if needed, then the AI replies in Turkish.
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