Integration
Fiko + Intercom
Connect Fiko's messaging channels to your existing Intercom workspace. Two-way ticket and conversation sync keeps everything aligned.
Capabilities
What you can do with Intercom
- Two-way conversation sync
- Ticket creation from Fiko conversations
- Status updates sync (open, snoozed, closed)
- Customer attributes sync
- Tag sync
- Webhook events for both directions
Before you start
Prerequisites
- •Intercom workspace with admin access
- •Intercom OAuth app permissions
Setup
How to set up Intercom
1
Get Intercom API access
Intercom → Settings → Developer Hub → Get access token. Copy the token.
2
Connect in Fiko
Fiko → Integrations → Intercom → Connect. Paste the access token.
3
Map conversation rules
Decide which Fiko conversations create Intercom tickets. Often: only when escalated to a human, or all conversations.
4
Configure attribute mapping
Map Fiko customer fields to Intercom user attributes. Standard fields (name, email, phone) map automatically.
Related features
Fiko features that use this integration
FAQ
Questions about Intercom
No. Intercom continues as your support tool. Fiko adds the messaging channels (Instagram, WhatsApp, Telegram) and handles AI + workflows. Both work together.
Yes. Status changes sync both ways: close in Intercom → close in Fiko, and vice versa.