Use Case
WhatsApp Booking Flow
Complete booking flow inside WhatsApp. Service → date → time → confirmation. Customers never leave the chat.
This uses
Integrations involved in this pattern
Setup
How to set up WhatsApp Booking Flow
1
Connect WhatsApp Cloud API
Set up WhatsApp Cloud API per the platform guide. Verify your business if possible (higher messaging limits).
2
Set up booking resources and services
Booking → Resources → add staff. Booking → Services → add what you offer with prices and durations.
3
Configure availability and exceptions
Set weekly hours per resource. Add closed days, holidays.
4
Approve booking-related templates
Templates → New → 'Booking confirmation', 'Reminder 24h before', 'Reminder 1h before'. Submit for Meta approval.
5
Test the full flow
Send 'I want to book a haircut' from another WhatsApp. Watch the booking flow handle everything inside the chat.
Related features
Fiko features that use this integration
In-Chat Appointment Booking
Customers book appointments inside WhatsApp, Instagram, and Telegram without leaving the chat.
Read feature →AI Chatbot with RAG Knowledge Base
Train the AI with your FAQ, products, website, and documents. It answers customer questions using your business knowledge.
Read feature →FAQ
Questions about WhatsApp Booking Flow
No. WhatsApp is already installed. The booking flow happens in the existing chat with your business number.
The AI handles it. If a customer asks 'how long does this take?' during service selection, Fiko's AI answers based on your service catalog, then continues the booking flow.
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