Glossary

AI Training with FAQ

Providing question-answer pairs as training data so an AI gives the right answers to common questions.

Start Free
Full definition

Most modern business AI doesn't 'train' in the traditional ML sense (changing model weights). Instead, FAQ pairs become knowledge chunks. Each Q&A is embedded as a vector. When a customer asks a question, the system retrieves the most similar Q&A (or a combination) and uses it as context. This is faster and cheaper than fine-tuning, and the AI updates instantly when you add new FAQs. Best practice: write FAQs as questions customers actually ask, not as marketing copy.

Related terms

Continue learning

RAG (Retrieval-Augmented Generation)

An AI technique that retrieves relevant information from a knowledge base before generating an answer.

AI Knowledge Base

A structured collection of business information that an AI uses to answer questions.

See it in action — try Fiko free

14-day free trial, 50,000 AI tokens. No credit card.

Start Free Trial
← Back to glossary